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Return & Refund Policy – سياسة الإرجاع والاسترداد
We at Uae Trend Mart value your satisfaction. If you are not fully happy with your purchase, please review our return and refund policy below.
1. Eligibility for Returns – شروط الإرجاع
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Items must be returned within 7 days of delivery.
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Products must be unused, in original packaging, and with all tags/labels intact.
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Certain products (such as personal care items) may not be eligible for return due to hygiene reasons (حسب اللوائح الإماراتية).
2. Return Process – خطوات الإرجاع
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Contact us at gulftrendmart@gmail.com within the return window to request a return.
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Provide your order number, reason for return, and photos if applicable.
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Once approved, we will arrange pick-up or provide return shipping instructions.
3. Refunds – الاسترداد
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After inspection of the returned product, refunds will be issued to the original payment method or as store credit (رصيد المتجر).
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Refunds may take 5–10 business days to appear depending on your bank or payment provider.
4. Exchanges – الاستبدال
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We may offer exchanges for defective or damaged items subject to availability.
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Please notify us within 48 hours of receiving a damaged product.
5. Non-Returnable Items – المنتجات غير القابلة للإرجاع
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Gift cards or promotional items.
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Sale or clearance items (منتجات التخفيضات).
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Any item not in its original condition.
6. Shipping Costs – تكاليف الشحن
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Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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Shipping costs are non-refundable.
